WHEN WILL I RECEIVE MY ORDER?
UK Gemelli Girls...
UK Standard delivery is £4.99 and usually takes around 2-4 working days for your gems to arrive. Your order will be posted via Royal Mail 1st Class Recorded delivery.
Express delivery is £8.99 and sent via Royal Mail Special delivery. This service is guaranteed Next Day delivery, if your order is placed prior to 12:00pm (business days only, excludes weekends).
Gemelli Girls around the rest of the world...
International Delivery is £9.99.
European Customers you should expect your gems to arrive within 4-7 business days.
Rest of the world you should expect your gems to arrive within 5-12 business days.
WHAT'S YOUR RETURNS POLICY?
We hope that you'll LOVE your gems! However, if for some reason you don't, we're happy to refund or exchange any unworn and unwashed full priced item, within 14 days of the date shown on your dispatch note. For hygiene reasons, please ensure that swimwear items are only tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this hasn't been done.
When returning items, please don't remove any labels or tags. We recommend you re-use the postage bag that you received your order in. Simply turn the postage bag inside out and use this to send your returns/exchanges back to us!
If you're unsure of your size, please drop us an e-mail, we're happy to help you find your best fit :)
Postage costs for all returns and exchanges are to be covered by the customer. If you wish to exchange your swimwear, we're happy to send your new items back to you at no extra cost. If you exchange your item a second time, you'll be charged a £5.00 re-stocking fee.
Please note: Returns and exchanges will not be accepted on any sale / special offer orders.
HOW DO I RETURN OR EXCHANGE AN ITEM?
If you would like to return or exchange an item, please fill in the returns form below and re-pack your parcel. Please let us know of your intention to return the item via email first.
Please sent your item(s) back to us by traceable post (eg. Royal Mail Tracked or Recorded / Airsure / Special Delivery / DHL / Fedex / Hermes / UPS)
How do I return my parcel?
Please follow the below process for returning your parcel to us:
- Repack the item with labels and tags still attached.
- Please fill out and include your returns form inside the parcel.
- Send to the Gemelli returns address (found on the returns sheet).
- Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
- Keep your certificate of postage safe as your will need this as your proof of return.